We Value Smart Tenants
At Smart Rentals Townsville we recognise that tenants are the lifeblood of our Industry. We treat our Smart Tenants with respect and work to forge long term relationships.
Search & Apply Online
It’s easy to search and apply online for all Smart Rentals properties. Simply search any of the properties on this site and click on the “Apply Online” button at the bottom of the listing.
From there you will be presented with our online application form. In most cases information for a the property will be already completed within the application form to save you time. Once you have completed the required info just hit the submit button and your application will be sent directly to us.
Frequently Asked Questions
How do I organise an inspection? Can I have pets? How do I pay the rent? How do you handle maintenance requests? Find the answers to many common questions here.
Tenant Portal
All of your tenancy details are available on our secure online tenant’s portal with free access 24 hours a day 7 days a week.
Check where your rent is paid up to, download a copy of your lease or check the status of a maintenance request. All of your important tenancy information is available to you when you need it.
To log on, click the button below and enter your username and password.
New Users / Lost Password
If you’re a first time user please click the “Sign Up” button on the portal login page and use the email address you have on file with us to set up your account.
If you have lost or forgotten your password please select the “Lost Password” link on the page.
Report Maintenance
You can report maintenance through your tenant portal
Make a Payment Online
Never miss a rent payment again!
It’s easy and convenient to set up direct debit payments through our secure payment portal at the link below.
You can pay one-off bills such as water charges, or schedule ongoing regular rental payments.
Please note that a once-off setup fee and transactional charges apply to use this service.
You will be notified of these charges when completing the setup process.
Helpful Information
Quick links and downloads for various helpful information for tenants.
Forms & Downloads
Choose from a range of apps and downloads to make your experience faster and easier.
- Key Swipe and Remote Receipt Form
- Tenant Handover Form
- Tenancy Application Form
- Maintenance Request App – download at:
