Maintenance Troubleshooting Guide

Before you log a maintenance issue with us, please consider the following items:

Plumbing Leaks

The most common problem in properties is water leaking from wet areas such as bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our Agency if there is a problem.

If the problem is a ‘serious’ water leak, this is classified as an emergency repair please notify us immediately.

Clothes Dyer

Please check:

  • clean filter before every use of the dryer
  • is power on
  • dryer is not overloaded
  • is air temperature hot when running?

Your clothes dryer is not considerred an essential appliance. Please report in writing via the Maintenance Manager App and send to our Agency to report failure.

Faulty Switches or Fans

Do not attempt to fix it yourself. Do not use switches. Contact us to resolve soon as possible.

Hot Plates and Stove

Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange a service or replace if necessary.

Hot Water Systems

If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months.

Otherwise, check….is the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.

Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please complete a repair advice form. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.


If the food disposal fails to work, push the reset button. This button is located under the unit and is usually coloured red. Do not attempt to disassemble unit. If this does not rectify the problem please put in writing via the Maintenance Manager App and send to our Agency (use the old fashioned newspaper disposal method until attended to). Tenants will be required to pay for callouts to repair food disposal units that are blocked due to Tenant misuse or abuse.

Leaking from Toilet

Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please put in writing via the Maintenance Manager App and send to our Agency to arrange for a tradesperson.


Check power or fuse box. Ensure the power is on and the switch has not tripped.

Air Conditioner

Check power and fuse box. Clean filter.

Pool Issues

IT IS IMPORTANT TO NOTE: Even if a pool is maintained for you, it is your responsibility to alert us if there are any issues. Failure to do so could result in large costs to you as tenant.

  • Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times.
  • No metal objects are to be allowed in the pool as it could cause corrosion marks.
  • No animals allowed in the pool as this creates a huge chemical imbalance.
  • Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool.
  • Vacuum at least once a week to keep pool clear of debris.
  • Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.


If your neighbours have also lost power it is a good indication that there is an issue with your supplier (Generally Ergon Energy), so please contact them. Otherwise check the fuse box to see if any fuses or safety switches have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until the faulty appliance is located.

Note: If this does not rectify the problem please notify us. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Shower / Bath Water Drainage

Clean water outlet of hair and soap build up which can block water drainage.

Water Leakage or Eruption

Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone us ASAP as this could be an emergency matter.

For more information, contact our office on 4771 4773 or send your details and we'll call to assist you.