Hello - I'm a long-term local who has worked in the Queensland property industry for 20 years, for many of these as a partner in a large regional property management businesses.
Over the years I watched the needs of owners and tenants evolve significantly. Unfortunately, in my view, the bulk of the Real Estate Industry hasn't changed to meet those needs.
So I decided to stop watching and actually do something about it.
I formed Smart Rentals Property Management in July 2015 to break free of outdated ways of thinking and champion change within the property management industry. Our business is based on a culture of customer service and communication.
We are committed to continual improvement, and we’re keen to hear your opinions. Please feel free to contact me with your advice on how Smart Rentals along with the Property Management industry as a whole can provide better service. I’d love to hear from you.
Preferred Coffee: Long black with a dash of cream
My Testimonials
Excellent customer focus and interaction.
Friendly staff, feedback after inspections, and consistently quick responses.
Steve is very approachable and helpful
Great service! Easy to speak with, always happy to help!
Very contactable, extremely helpful and knowledgeable.
Professional and positive with great attitude and desire to provide a problem free investment
Smart rentals look after my property and manage all areas with efficiency and professionalism.
tenants found quickly for my rental property
Personal service and reliability.
Great agents, very reliable and proactive!
Very easy to work with and organise any maintenance issues quickly and efficiently
staff very helpful and professional, nice and easy to use system.
Always quick to fix any problems
Can not fault Smart Rentals. Always on their A game. They are responsive and friendly. Very very happy with our decision to choose Smart Rentals to manage our property. Jenny
service has been excellent in the management of the properties
They are always onto maintenance
Timely response to any issues raised
Reliable, dependable, honest !
Easy to deal with and good quality service. No problems at all so far which has been a good experience
The team keep informed and dont need to be prompted for any info or issues.
super organised and extremely helpful
Friendly staff.
Steve and his staff are awesome, very efficient.
Very organised, reply to emails and have had no dramas whatsoever
Everything, whether it be me ask for something or your staff request something it is delt with straight away or as soon as possible . Routine inspections done on a regular basis and staff are very professional!!!
Very professional. Efficient
Always professional and easy to work with
Smart rentals were efficient, friendly and professional. So easy with all the forms online. Could not fault our experience.
The fast responses we receive from the Smart Rentals team And, the feedback we receive after an inspection
they always quick respond when we need to fix something
I have no issues when I do I am helped fast I feel that smart rentals cares about me
Delivered on what was promised
Open and honest communication
Professional and excellent service in Townsville which is hard with a real estate agent
The service went above and beyond and the team were very supportive during a very difficult time for our family
They supply true property management unlike others in Townsville!
We trust them to look after our property and make sound decisions
Very easy to deal with. Diligent with the rental property
Professional. Easy to deal with. Send texts to follow up emails in case you missed them which is so good as I often do. Lovey friendly staff