Looking After Your Property
We don’t sell real estate!
It’s simple: we rent and manage properties, we don’t sell them!
As a specialist property management business based in Townsville, we are 100% focused on managing your property and committed to customer satisfaction. Therefore, it is in our best interest that we do it better, as our entire revenue is based purely on property management. This also means we put the utmost thought and care into all our processes. You can be confident of commitment, care and communication when you choose Smart Rentals to look after your property management needs.
Active Leasing
A commitment to care and an exceptional customer experience sits at the core of everything we do at Smart Rentals. We value the trust our landlord’s place in us to secure them the best tenant, and we go above and beyond to ensure this is a smooth experience for all parties.
To achieve this, we’re continually perfecting cutting edge advertising and marketing techniques to promote your property, both to our extensive database of current tenants, and also to the broader market. We don’t just sit by the phone – we’re out there shaking trees and knocking on doors in order to connect your property with Townsville’s best tenants.
We NEVER hand out keys. We attend every property inspection to actively sell the benefits of your property and qualify prospective tenants right from the start. We ask for the business and process applications as a priority.
Our business embraces technology, allowing prospective tenants to conduct video inspections and sign off on documentation digitally. Tenants can also book property inspections online, direct from the internet listing. This enables them to choose a suitable time and eliminates the need to email or call us to book in. Our system follows up tenants to confirm and keep them up to date and also sends reminders to attend.
Comprehensive Tenant Screening and Induction
We’re seeking Smart Tenants for long term relationships! Our thorough application and tenant induction process reduces the risk of issues during the lease. From day one we work to make tenants aware of both what we expect from them, and what they can expect from us.
Importantly, we may not recommend the first tenant that applies. We will, however, always recommend the best tenant that applies.
We know that a vacant property is costing you money, but we also know that putting the wrong tenant in can end up costing you a lot more
Effective Management and Rental Collection
We ask that all tenants pay rental in advance and the majority of our tenants are happy to pay by regular direct debit. This exponentially reduces issues with rental arrears, which is otherwise a common problem within the industry.
Our team uses cloud-based industry software, enabling instant access and updated information about your property at any time. Property owners can log in through our owner portal to review and download statements, as well as view other important documentation such as inspection reports and leases.
Inspections and Maintenance Management
Your peace of mind is our top priority. We conduct regular inspections and provide written reports including, photos and commentary.
We oversee and assess all property maintenance requests. Where work is approved, our management system automatically keeps both tenants and owners up to date at each stage of the process from lodgement to completion.
Smart Rentals are a solutions driven team and we strive to come to you with the best recommendation for a solution, not just the problem.