We Value Smart Tenants
Smart Rentals Townsville recognises tenants are the lifeblood of our Industry. We treat our Smart Tenants with respect so we can develop long term relationships.
We communicate our expectations and take the time to understand yours. We do our best to make it easy.
Book your inspection directly from the online listing. No need to call us during business hours to make a time. Book directly from the listing and we will meet you on site!
Like what you see? Apply for the property at the inspection or simply apply from your phone, tablet, or computer. Please note we do require physical inspection of the property prior to application and you will need to provide evidence of income along with 100 points of ID.
Our goal is to turnaround of applications on the same day wherever possible, so you won’t be left waiting. If your application is successful you’ll be provided with all of the information you need in order to rent through us using our new tenants’ induction process. You’ll also have the opportunity to ask any questions you may have.
During your tenancy with us:
We will communicate with you every step of the way. We’ll keep the lines of communication open so that you know what we expect of you and what you can expect from us.
We’ll carry out routine inspections up to four times a year. We’ll listen to any concerns you have and will provide you with regular feedback so you always know where you stand.
End of Lease coming up? We will be in contact with you well before the end of your term to give you a reminder, and to ask if you wish to renew your lease. If your circumstances have changed we can also help you find alternative premises.
Want to know a secret?
WE WANT TO GIVE YOU YOUR BOND BACK! It’s true. Smart Rentals managers want you to get your bond back.
We want you to be happy and we want you to rent with us again. If you get your bond back with no hassles it means that we have communicated with you effectively throughout the term of your lease.
Giving you bond back is in our interest because it means there were no issues with the property – that’s one of our key goals. If we can achieve a seamless end of lease vacate the result of this is that the property is ready to be rented to the next tenant sooner. This provides a better return for our owner which means we all have a better relationship. Good communication means better outcomes for our tenants and less non-productive vacancy down time for our owners. It’s a win-win.
Smart Rentals aims to be the tenant’s choice of property managers. Apply for one of our properties today and join the Smart Rentals family.
We’re Defence Force Friendly!
We’re aware of the transient nature of defence force postings and can allow for this in our leases. With many of our friends and family either currently serving or having previously served we are great supporters of the Australian Defence Force and its personnel.